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Frequently Asked Questions - Lost/Stolen BuzzCards
    • What if someone fraudulently uses my BuzzCard?
      The Institute complies with the requirements of Federal Truth in Lending Law. If a Card is lost or stolen, the Cardholder is responsible for no more than $50 in unauthorized Account purchases, provided the Card is reported as lost or stolen to the BuzzCard Center or the Georgia Tech Police Department within two calendar days of the loss or theft. Once the Card is reported as lost or stolen, the Card (and its associated Account) will be deactivated and the Cardholder is not responsible for any subsequent card purchases. Should the Cardholder notify the BuzzCard Center or the Georgia Tech Police Department after two days of the loss but within sixty (60) days after the issuance of an Account Activity Statement containing the unauthorized purchase(s), the Cardholder is responsible for no more than $500 in unauthorized Account purchases. If the Cardholder fails to notify the BuzzCard Center of an unauthorized Card purchase within sixty (60) days after an Account Activity Statement containing such purchase has been issued, then the Cardholder limit of liability does not apply.
    • Can I get a replacement card sent to me through the mail?
      The BuzzCard is an official Georgia State Identification Card and as such, is governed under State of Georgia regulations and Homeland Security. Initial and replacement cards require identity verification which can only be done in person at the BuzzCard Center.
    • Will I have to have my picture retaken when I get a replacement card?
      Yes. In order for us to maintain an up-to-date database, you photo will have to be retaken. Your BuzzCard is an official Georgia State Identification Card and subject to the laws and regulations of the State of Georgia.
    • Oh No! It is the weekend and I have lost my BuzzCard! I can't get into my residence hall! How will I be able to use my meal plan?!

      If you happen to lose your BuzzCard after close of business, you can still access your residence hall and use your meal plan.

      To access your residence hall visit one of the satellite housing offices. Housing satellite offices are open 24 hours a day and can assist your entrance into your residence hall.

      To access your meal plan ask to see the manager/supervisor on duty at your dining hall. The manager/supervisor will take your name and your gtID# and allow you to eat. The meal will be manually deducted from your account when the BuzzCard Center opens.

      Please remember to go online to http://buzzcard.gatech.edu and deactivate your card. Even though you may not have funds on your card, you do have door access privileges and it is safer to deactivate the card, even if you just don't remember where you put it.

      At your first opportunity please come by the BuzzCard Center to get a replacement card.

    • What happens if I need to report my BuzzCard lost or Stolen?
      You may log on to "MANAGE MY BUZZCARD" from the BuzzCard web site and suspend your card. Alternately, the BuzzCard Center (404-894-2899) can also suspend your card. Card suspensions will require a replacement card and may be subject to a lost/stolen replacement fee.
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Georgia Tech Campus Services
BuzzCard Center
  48 5th St. NW, 2nd Floor
  Atlanta, GA 30332-0485
  404.894.2899
  404.894.2049 (fax)

support@buzzcard.gatech.edu

BuzzCard Center Hours:
  Mon-Fri: 8:00 a.m. - 6:00 p.m.

Technical Support:
  Mon -  Fri:  7:00 a.m. - 6:00 p.m.

Office Telephone Numbers
  • Main Office
    • Phone: 404-894-2899 
    • Toll Free: 877-463-3248

  • Office of Human Resources
    • Phone: 404-894-4847

  • Campus Recreation Center
    • Phone: 404-385-7529